Thank you for choosing My LA Shopper. Our goal is to make buying products from the United States simple, affordable, and reliable. Below is everything you need to know about our shipping process.
How Our Shipping Works
- You place an order through our website or submit a custom product request.
- We purchase the item from a trusted U.S. retailer.
- Your item is received and inspected at our U.S. facility.
- We prepare it for international shipping.
- Your package is shipped to Kenya.
- We notify you once your order is ready for delivery or pickup.
Delivery Options
Air Shipping (Recommended)
Most customer orders are shipped by air.
Estimated delivery time:
10–21 business days
Air shipping is ideal for:
- Beauty products
- Skincare
- Electronics
- Clothing
- Shoes
- Gifts
- Small household items
Sea Shipping (Bulk Orders)
For large, heavy, or bulky items, we also offer sea freight.
Sea shipping is recommended for:
- Furniture
- Large electronics
- Gym equipment
- Home appliances
- Bulk business purchases
- Multiple large-item orders
Estimated delivery time:
2–3 months
Because sea freight costs depend on the size, weight, and destination of the shipment, shipping charges are quoted individually before your order is confirmed.
If you're unsure which shipping option is best, our team will gladly recommend the most cost-effective solution.
Shipping Costs
Shipping costs vary depending on:
- Product size
- Weight
- Shipping method (Air or Sea)
- Delivery destination
- Number of items ordered
For products listed on our website, shipping costs are included in the displayed price unless otherwise stated.
For custom product requests, we provide a complete quotation before requesting payment.
There are no hidden charges.
Delivery Within Kenya
We deliver throughout Kenya using trusted courier partners.
Customers may also have the option to collect their orders from a designated pickup location where available.
Order Tracking
We keep customers informed throughout the shipping process via email and WhatsApp.
As My LA Shopper grows, enhanced online order tracking will be introduced to provide real-time shipment updates.
Shipping Delays
While we work hard to meet estimated delivery timelines, delays can occasionally occur due to:
- U.S. retailer processing times
- Airline schedules
- Ocean freight schedules
- Customs inspections
- Public holidays
- Severe weather
- Other circumstances beyond our control
If your shipment is delayed, we'll keep you informed and provide updated delivery estimates.
Restricted Items
Some products cannot be shipped internationally due to airline safety regulations, customs restrictions, or Kenyan import laws.
If a requested item cannot be shipped, we'll notify you before processing your order.
Damaged or Missing Items
If your package arrives damaged or an item is missing, please contact us within 48 hours of delivery and include photos whenever possible.
We'll investigate the issue promptly and work with you to determine the best resolution.
Questions?
If you have any questions about shipping, delivery times, or choosing between air and sea freight, please contact the My LA Shopper team. We're always happy to help.