What is My LA Shopper?
My LA Shopper helps customers in Kenya buy authentic products from the United States. Browse products on our website or request any item you'd like us to source. We purchase the product, receive it in the U.S., inspect it, and ship it safely to Kenya.
Are your products authentic?
Yes. We purchase products directly from reputable U.S. retailers and authorized sellers to ensure authenticity.
Can I request products that aren't listed on your website?
Absolutely. Simply use our Request a Product page, send us the product name or link, and we'll send you a quote.
Ordering
How do I place an order?
Browse our catalog and add products to your cart, or submit a custom product request. Once your order is confirmed, you'll receive payment instructions via email.
Can I order from Amazon, Walmart, Target, Costco, Apple, Nike or Sephora?
Yes. We source products from most major U.S. retailers.
Can I order multiple products from different stores?
Yes. We can combine products from multiple retailers into one shipment whenever possible.
What if a product becomes unavailable?
If a retailer sells out before we purchase your item, we'll notify you immediately and offer an alternative product or a refund if payment has already been made.
Pricing & Payment
How are your prices determined?
Our pricing includes the product cost, international shipping, handling, and delivery to Kenya. We believe in transparent pricing with no hidden charges.
When do I pay?
Orders placed through our website are confirmed after payment. For custom product requests, we first send you a quotation. You only pay after you approve the quote.
How do I pay?
We currently accept M-Pesa payments. Payment instructions are provided immediately after checkout and in your confirmation email.
Why do I have to submit my M-Pesa confirmation code?
Submitting your M-Pesa confirmation code allows us to quickly verify your payment and begin processing your order.
Shipping & Delivery
How long does delivery take?
Most orders arrive within 10–21 business days after payment has been confirmed and the product has reached our U.S. warehouse.
Delivery times may vary due to supplier availability, customs clearance, holidays, or airline schedules.
Do you deliver throughout Kenya?
Yes. We deliver nationwide using trusted courier partners.
Can I track my order?
Yes. We provide regular updates via email and WhatsApp throughout the shipping process. Customer order tracking will continue to improve as My LA Shopper grows.
What happens if my shipment is delayed?
If there is an unexpected delay due to customs, weather, airline schedules, or supplier issues, we'll notify you and keep you informed until delivery.
Returns & Refunds
Can I cancel my order?
Orders may be cancelled before we purchase the product from the retailer.
Once a product has been purchased on your behalf, cancellation may no longer be possible.
What if I receive the wrong item?
If we made an error and shipped the wrong item, we'll work with you to replace it or issue an appropriate refund.
Please notify us within 48 hours of delivery.
What if my item arrives damaged?
Please contact us within 48 hours of receiving your package and include photos of the damage. We'll review the issue and determine the best resolution.
Can I return a product because I changed my mind?
Because most products are purchased specifically for each customer and shipped internationally, returns due to change of mind generally cannot be accepted.
Do you offer refunds?
Refunds may be available if:
- We cannot source your product.
- The retailer cancels the order.
- We are unable to fulfill your order.
- We made an error with your purchase.
Product Requests
Can I request products from any U.S. website?
Yes. Simply send us the product link or name and we'll let you know if we can source it.
Are there products you cannot ship?
Certain products may be restricted by airline regulations or Kenyan import laws. If a requested product cannot be shipped, we'll let you know before processing your order.
Contact
How can I reach My LA Shopper?
You can contact us anytime through our Contact page, WhatsApp, or email. We aim to respond to all inquiries within one business day.
Still have a question?
We're always happy to help. Contact our team and we'll be glad to assist you.